Return & Refund Policy

Returns Policy at Parsons Music

Easy Returns Within 28 Days (Extended during Christmas and New Year)

Unopened items may be returned within 28 days from the delivery date for a refund, exchange, or credit. During the Christmas and New Year period, we extend the return period for an additional 30 days from the purchase date. Items that have been opened may be accepted back at our discretion. For more detailed information about our returns policy, please see below.

Parsons Music 28 Day Easy Returns

Within 28 days of receiving your order, you may return it to us (provided it is unopened and in perfect condition) for a refund, exchange, or credit. Opened items (even if unused) may be accepted back at our discretion for store credit or exchange only. Please note that certain items such as headphones, turntable cartridges, styluses, and consumables cannot be returned. Items damaged for reasons not covered under warranty cannot be accepted back for a refund under our 28 Day Easy Returns policy. Customers are responsible for returning items to us (associated shipping fees are not refundable). Returns must include any products bundled with the purchase.

Is My Product Faulty?

If the product you purchased from Parsons Music has a manufacturing fault, we will facilitate the repair or replacement under the warranty provided by the Australian distributor. For items dead on arrival or developing a fault covered by the warranty within 30 days from the delivery date, we will replace the item immediately with a new one.

How Do I Return a Faulty Item?

Email with the following information about your faulty equipment:

Order Number
Serial Number
Detailed description of the fault
What Next?

Once we receive your information, we will contact you with advice on where to send your product for repair, whether to Parsons Music or a local repair centre. Please note: For faulty items within the 30-day period, we cover postage costs. Outside of this timeframe, the customer is responsible for freight back to us or to the local repairer. We are happy to cover costs back to you if you are unable to collect in person.

Rest Assured, Quick Turnaround Time

We strive for a reasonable turnaround time for your warranty. If your product has been at the repairer/supplier for four weeks, we automatically flag your repair as urgent and request an immediate update. We’ll be in touch with the update at that point. Until then, there's no need for you to call us.

Things to Remember...

Most distributors require proof of purchase for units repaired under warranty, so keep your receipt safe. Parsons Music does not accept liability for returned goods damaged in transit. Pack your returned goods carefully, and always keep the original boxes for your equipment. If you need to send the unit back without the original packaging, pack and pad it securely to prevent damage during transit.